These terms and conditions outline the rules and regulations for the use of 247 London Airport Transfers (here and after called “247 London Airport Transfers”, “the transfer service provider”, “we”, “us”, and “our”) website and services. By accessing this website we assume you (here and after called “you”, “the customer”, “customers”, “the passenger”, and “the rider”, accept these terms and conditions in full. Do not continue to use our website if you do not accept any of the terms and conditions stated on this page.

  • By placing your transfer booking at 247 London Airport Transfers, the customer agrees to all terms and conditions.
  • The customer has to give exact details about his/her luggages. For the provision of the transfer service it is important that the customer selects the right vehicle. Unregistered baggage / special baggage and animal transport boxes can only be transported by the transfer service provider if sufficient space is available in the transfer vehicle. Bulky luggage must be registered separately in advance.
  • If the customer has not provided precise information and if the number of persons and the type and extent of the baggage exceeds the previous information, our driver may refuse the order. It is in our driver’s discretion and the size of the vehicle, whether the transfer service takes place or not.
  • Requests for transfer services should be made in advance.
  • 247 London Airport Transfers cannot be held responsible for any delays caused by traffic congestion, weather conditions, road works or incidents on roads or vehicle’s mechanical failure.
  • Unless otherwise instructed by the customer, our driver will travel by the route considered most appropriate on the day.
  • All our vehicles are fully licensed by the transport for London, insured and covered under hire and reward insurance policy, as required by law. Whilst every care is taken, the customer’s property is carried entirely at customer’s risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.
  • The company reserves the right (and delegates to our drivers the right) to refuse carrying any rider who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the driver and the vehicle.
  • A reasonable amount of ordinary passenger luggage is allowed, but luggage which in the opinion of our driver amounts to an excessive weight will not be carried.
  • To avoid being charged for a ‘no-show’, customers should not leave the pickup location without first communicating with us on +44 73 9951 2658.
  • The customer will be held responsible for any damage to vehicles, fittings or equipment, through negligence, misconduct.
  • 45 minutes of free waiting time is allowed at airports from plane landing as part of the ‘meet & greet’ service. Additional waiting time (£10 for every 15 minutes) and additional car parking costs are charged after this time. Your journey will be marked as no-show if you are not ready for pickup 1 hour after actual flight landing and if you fail to inform us about the extra time you require.
  • 15 minutes of free waiting time is allowed at any pickup address except airports. Additional waiting time is charged after this time. Your journey will be marked as no-show if you are not ready for pickup 15 minutes from given pickup time and if you fail to inform us about the extra time you require.
  • Additional stops and diversions, supply of child and baby seats will be charged at applicable rates. Also, if customer’s pickup or destination address is within London’s congestion charging zone, then the customer will be required to pay additional fee of £15 directly to the driver for London’s congestion charge.
  • Fares on the following public holidays are charged at fare and a half: Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day.
  • We reserves the right to use an approved affiliate supplier to fulfil any booking should we deem it necessary.
  • The customer is not allowed to book his/her return journey or arrange a new booking directly with the allocated driver. It will be illegal for the driver to accept bookings from customers as bookings should be accepted and managed by a licensed operator. Request of amendments to any parts of an existing booking shall be addressed to 247 London Airport Transfers.
  • All new bookings and reservations are confirmed instantly by email after customers complete our online booking form.

Refund and cancellation policy

  • Cancellation request made at least 24 hours before the scheduled pick-up time will be refunded but there will be a charge of 25% admin fee. The cancellation request must be sent to mail@london-transfers.uk and you will receive a confirmation from us.
  • There will be no refunds for cancellation request of a booking with less than 24 hours’ notice prior to the original pick up time.
  • If you would like to cancel your booking with us, you can do this by sending us email at mail@london-transfers.uk with your booking reference and the reason of cancellation.
  • Any request to change the type of car, date of journey, pickup and destination addresses should be informed by the customer at least 24 hours before the scheduled pickup time.